This website may be updated occasionally by our company without previous notice.
What kind of Personal Information and other data we collect from you?
We collect personal information through our website, through social media accounts and social media channels, and via mobile apps (if applicable), other mobile technologies, telephone calls, email and other forms of communication. In order for you to place orders, purchases our products, make transactions, and use the full range of the services offered on this website, we may require you to register or provide certain personal information. This information may include, but is not limited to, your name, contact details, email address, date of birth, payment information, rewards program information or a username and password.
Purchase and Personal Information When you order products through our website, we may also require you to provide a credit card, billing address and gift message. Also you may be required to fill in information about the recipient or the potential recipient you need our products delivered to.
Social Media Sites We may also receive personal information via social media websites, as well as from people with whom you are connected on social media platforms. For instance, if you access our website through a third-party connection or log in through Instagram, Twitter, Facebook Connect or another third-party service, by "following," "liking," or linking your account to some of our services, that third party may pass information about you to us, including, but not limited to, your name, birthday, gender, user ID number, user ID number of your friends, the email address associated with your account, your profile picture, your physical location, your photos, photo likes, photo tags, and an access token to authenticate to the third-party service. We may also collect additional information regarding your hobbies, interests or "likes" that you make available through your profile on the third-party service, any other information that you have permitted the third party to share with us, and any information you have made public in connection with that service.
If you allow us access to your social media friends list, then your friends' user IDs and your connection to those friends may be used and stored to allow you to invite your friends to use the services we offer via this website. Please read the personal information policies provided by the relevant social media website prior to linking or connecting to the services of our website. We have no control over the policies of such third party social media website.
Third Parties We may store the data you provide to us via this website together with the information we receive from third parties, such as our affiliates, marketing partners, data vendors or address verification services. Please note that if you alter your address and do not notify us of that change, we may verify your address through a third party address verification company. We reserve our right to obtain data provided online as well as information collected offline.
Mobile Apps As disclosed upon installation (in case of Android) or prompted for permission (in the case of iOS), our mobile applications may access personal information on your device. For instance, when you claim your order via our mobile apps you may indicate a delivery address from your device's address book or receive notifications for birthdays of your contacts. When you place an order that contains an image, our app may require access to your device's photo library.
How does our website use your Personal Data?
Our may uses the personal information you fill in to provide the services offered on this website which include receiving, confirming, processing, changing and delivering your purchases. We may use personal information to authorize your identity upon log in to our website and to improve or customize your user experience. Moreover, we may also use personal data for analysis and segmentation, in order to better understand the needs of our customers and make recommendations and send reminders for events and other business purposes. We may also use personal information as we believe to be necessary or appropriate to protect our rights, privacy, safety or property, and/or that of our affiliated companies, you or others, and to allow us to pursue available remedies or limit the damages that we may sustain.
We may send you emails or promotional offers to an email address, through a device (such as mobile device or apps) or through other contact information provided by you on our website. If you are unwilling to receive such emails, promotional offers or notifications from us, please see Section 9. We may contact you using information you have listed into our website either recently or in the past regardless of whether you have opted in or out of email marketing messaging.
>By providing information through this website (including through our mobile apps), you authorize us to share information on other websites or mobile apps we have. Further, once you log in to this website, you may be logged in to any of our other services we offer (through different websites or apps owned by us).
Where is Personal Information stored and processed?
What Non-Personal Information do we collect?
We reserve the right to collect non-personal information from you including, but not limited to, demographics, location (see Section 7 below), browser types, your Internet Service Provider or operating system, the URL of other websites or apps we own that you visit or used, and your IP address. Unless otherwise required by applicable law, we may use and share this information, which does not personally identify you, for any purpose, including sharing with our third party partners, affiliates, agents or service providers for various administrative, analytical and marketing purposes.
We, or our third party partners, affiliates, agents or service providers, may collect information from you by using clear GIFs. A "clear GIF" or graphics interchange format (also known as pixel tags, single pixel GIFs, web beacons or action tags) help us measure the effectiveness of our marketing strategies. Clear GIFs help us create and upgrade the content on our website by informing us of what content is most relevant. Further, clear GIFs may be used: (i) in HTML based emails to let us know which emails have been opened by recipients; (ii) to know when products have been ordered through our website; and (iii) to track the visitor traffic on our website. Clear GIFs helps us gauge the effectiveness of certain communications and marketing strategies we employ. The main differences between a cookie and a clear GIF are that clear GIFs are invisible on a web page and are much smaller.
We reserve the right to use third party analytics technology in our mobile apps which the intention to tracks usage and interactions within mobile apps. This information helps provide insight into the use of such mobile apps and thus allow us to improve and develop our services.
You may purchase products from us through a link associated with our affiliate program. Our affiliate program allows publishers, bloggers and other affiliates to use links on their websites which lead customers to our website.
If we participate in online behavioral advertising (OBA), we reserve the right to use third parties to display ads tailored to your individual interests based on how your browsing history and purchases made online. We may allow certain third parties to collect certain information when you use the services provided by our website. These companies may use non-personal information (click stream information, browser type, time and date, adds that you clicked or scrolled over, hardware/software information, cookie and session ID) and personal information (e.g., IP address) during your visits to our website in order to provide advertisements about goods and services that are likely to present interest for you on third party sites. These parties typically use a cookie or a third party web beacon to collect this information.
At this time, we do not respond to browser "do not track" signals.
We reserve the right to use new technologies in the future in a manner consistent with this policy and the applicable industry standards and regulations. Further, additional disclosures or requests for permission may be presented through the use of such new technologies at the time of such use. For example, you may receive a request from a mobile application to enable sharing of information through your device.
How do we collect and use location data?
When you access our website through a mobile device or application, we may access, collect, monitor and/or remotely store "location data," which includes GPS coordinates (e.g., latitude and/or longitude) or similar information. Location data is used by us to understand how you browse and use the services and features on our website. It also helps us determine your present location (city or town and state) through your IP address. You may control whether location data is shared with us through your mobile device, application or browser settings. Some features of our website, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
When do we share Personal Information with third parties?
We reserve the right to share personal information with our affiliated companies, including those listed here but also those acquired by us or our affiliated partners in the future.
We may disclose information to our Florists and distributors for the purposes of carrying out your orders. These Florists and distributors may contact you or the recipient of your orders. The Florists with which we work are a network of independently owned and operated floral shops, whose privacy practices may differ. We reserve the right to offer relevant marketing services on behalf of the Florists. The recipient of your order may be contacted to appoint a delivery or verify whether they are going to be present at the time of delivery. We may contact recipients to make sure they are satisfied with the gift they received and improve their user experience.
We may share, store and process your information with third parties who act as our agents, suppliers, vendors, contractors, subcontractors or service providers. These Third Parties include the floral and gift distributors mentioned above. By visiting this website you agree that the collection, transfer, management, storage, and processing of personal information may be undertaken by these Third Parties for the fulfillment of your needs and preferences as our customer. The reason why these Third Parties are given the relevant data described above is so that they are able to perform their functions to the best of your interest as our customer.
If you are directed to our website through a third party, we may disclose and transfer certain information with that third party, such as name, email and the type and value of your purchase. For example, if you purchased or use a voucher from a group buying or flash deal website, we may share information regarding the order in which such voucher was redeemed. If you placed an order utilizing an Affiliate link, as described above, we may share information about you or your order with such Affiliate.
We reserve the right to disclose certain information (names, addresses, purchase history, sums paid and types of products ordered) to direct marketing companies for trade or rental purposes. If you prefer to opt-out of the use of your personal information by direct marketing companies for trade or rental purposes, please let us know at firstname.lastname@example.org.
We may share and disclose data we have about you to third parties in the event of an actual or potential merger, consolidation, acquisition, reincorporation, sale/divestiture, acquisition or other similar transaction involving all or part of our company or any affiliate, or as part of a corporate reorganization or stock sale or other change in corporate control.
We may be required by law to provide personal information to law enforcement, a government agency or in response to a search warrant, subpoena or other legally valid inquiry or order, or to an investigative body or civil litigant including emergency situations. We may also disclose personal information when we believe in good faith that disclosure is necessary to comply with relevant laws, for the establishment, exercise or defense of legal claims, to prevent and address fraud and other illegal activity, to prevent death or imminent bodily harm, or to protect or defend the rights, property or safety of our users, others and ourselves.
How we use marketing communications?
Email Marketing: You may opt out of receiving email marketing promotions for services provided on our website. You are able to opt out of receiving marketing promotions by following the unsubscribe instructions in the promotion email from received from us.
Text and Mobile Apps: You may opt out from receiving SMS Messaging from us by replying to any message we send you with the word "STOP" or contacting us at the phone or email address we have provided on the contact page of this website. You may opt out from receiving notifications from our apps by going to the settings of your mobile device.
Please allow up to ten (10) business days for us to process your request. If you make a purchase through our website, you may be opted back into our marketing communications until you opt out or unsubscribe once again. We may continue to send you transactional or operational communications.
How do we keep your Personal Information safe?
We use procedural and technological security measures which are reasonably designed to help protect personal information from unauthorized access or disclosure, consistent with industry standards.
We use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. However, it is always possible that third parties will unlawfully intercept or access transmissions or defeat these measures. Therefore, we do not promise and cannot guarantee (and thus you should not expect) that personal information will never be viewed or used by others.
How do we treat personal information related to children?
Our services are not directed at children under the age of 13 and we do not knowingly collect personal information from anyone under 13. Indeed, in order to make a purchase through the our website, you must be 18 and have a valid credit card. Children should always get permission from their parents before providing any information about themselves online, to us or to anyone else. If parents believe their minor children have accessed our website and provided their personal information, please contact us.
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
If the floral container shown online is not available, a similar container will be used.
If your gift-receiver is not to be found at the address you indicated, the florist will handle the situation by:
If it is a personal delivery, but the person is not there to accept it, the flowers will be left in a safe place for the recipient to get them when they come back OR an attempt will be made to deliver them on the next day. If it is a holiday deliveries may be made as late as 9 pm.
If it is a business delivery and the office is closed or not accepting deliveries, delivery will be attempted the next business day. During the holidays deliveries may be made as late as 5p.m.
Please note that the florist may call the recipient to schedule delivery.
Delivery by FedEx® , UPS® or USPS®
If the gift-getter is not present to receive the flowers, the delivery carrier may leave them at the address indicated in the order form as no signature is required.