Delivery Policies
Due to COVID-19 we cannot guarantee a specific date and/or time of delivery.
Please note that this may lead to delivery delays for up to 3 business days.
Unfortunately, we cannot guarantee delivery at a specific time of the day. Substitution
may be necessary to ensure your gift is delivered on the day you requested. Taxes are
based on prevailing rates in the delivery area.
In most areas of the United States and Canada, if you placed your order as late as 2 pm.
in the recipient's time zone, it can be delivered on the same day (earlier times may
apply to some areas and during holidays). We deliver on Saturdays and Sundays to certain
areas only.
If you placed your order by 1 pm in the recipient's time zone on a Saturday or Sunday
and the area is included in our list, it will get where it need to be - even on a
Saturday
or a a Sunday.
More information can be found on the
delivery
policies page.
Substitution Policies
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered
in a timely manner. The utmost care and attention is given to your order to ensure that
it is as similar as possible to the requested item.
In arrangements of assorted flowers, the colors shown online will be used if at all
possible, even if this means substituting other kinds of flowers of equal or greater
value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make
every attempt to match the flower type, but may substitute with another color.
If the floral container shown online is not available, a similar container will be used.
